Return Policy
Return & Refund Policy
At TECHVAULT, we stand behind the quality of our products. If you're not completely satisfied with your purchase, we're here to help.
Returns
We accept returns within 30 days of the delivery date. To be eligible for a return, your item must be:
- Unused and in the same condition that you received it
- In its original packaging
- Accompanied by proof of purchase (order number or receipt)
Non-Returnable Items
The following items cannot be returned:
- Items marked as final sale
- Opened earbuds or in-ear products (for hygiene reasons)
- Damaged items due to misuse or improper handling
How to Initiate a Return
To start a return, please contact us at support@techvaultstore.shop with your order number and reason for return. We will provide you with return instructions within 1–2 business days.
Please do not send your item back without contacting us first.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and credited to your original payment method within 5–10 business days.
Exchanges
If you received a defective or damaged item, we will replace it at no additional cost. Please contact us at support@techvaultstore.shop with a photo of the damaged item and your order number.
Shipping Costs for Returns
Customers are responsible for return shipping costs unless the item arrived damaged or defective, in which case TECHVAULT will cover the return shipping.
Late or Missing Refunds
If you haven't received your refund within 10 business days, please first check with your bank or credit card company, as processing times can vary. If you still have not received your refund, contact us at support@techvaultstore.shop.
Contact Us
For any questions about our return policy, please reach out to us at support@techvaultstore.shop.